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Below you will find the details on the Financial Aid Representative position including any supplementary documentation and questions you should review before applying to the opening.
Duties and Responsibilities
- To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process—over the phone, by email, or by in-person consultations.
- To coordinate assistance with appropriate policies and regulations.
Qualifications
- Degree in business administration, human services, counseling, social science or related course of study or an equivalent combination of training and experience in the area of student financial aid.
- One to three years experience working directly in a financial aid office or in a college or university office that interacts with financial aid.
Basic Function
- To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process—over the phone, by email, or by in-person consultations.
- To coordinate assistance with appropriate policies and regulations.
Required Knowledge, Skills, and Abilities
- Strong management, training, customer service skills and abilities to include familiarity with computer applications related to financial aid, as well as student information systems.
- Knowledge of office procedures, various office equipment, and excellent communication and organization skills.
- Ability to work well with students, staff, and other offices for successful resolution of difficult problems.
- Ability to work independently and to create efficient office management systems.
- Ability to compose correspondence with proficiency in syntax and grammar.
- Knowledge and ability to interpret rules, regulations and understand standards established by the college, state and federal financial aid programs.
- Some knowledge of accounting principles. Ability to work under pressure and to meet deadlines.
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