HP – Austin, TX – Software Engineer – Middleware Engineer

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Technical Support Representative-252648

Description
Nature of Business

We provide the highest level of customer satisfaction by tailoring services to meet specific Client requirements along with the use of cutting-edge technologies leading to high levels of accuracy and speed. HP ContactCenter provides end User/Technical user support on:
Hardware products like desktops, servers, laptops, printers, handheld
Network problems
Standard shrink-wrap and Custom Application
End User education
Customized Management reporting and trend analysis
Technical Service Help Desk

Job Responsibilities – current requirement is only Voice Process
Troubleshooting Hardware/Networking related queries of our global clients either through Phone or Email/Chat.
He/she must adhere to the Troubleshooting process.
He/she must escalate calls based on customers demand or on own judgment.
Documentation of the case, reporting and trend analysis

Qualifications
Work Experience:
Fresh Graduates are encourageed to apply.
0 to 24 months of experience preferred but can stretch till 30 months of experience.

Skill Sets Required:
He/she must possess:

• Bachelor’s Degree is required for this role.  Preference will be given to those who graduated with a degree in Computer/IT/Engineering related fields.
• Excellent communication skills with Neutral accent
• High confidence and energy levels
• Result oriented with high conflict resolution skills.
• Analytical temperament aligned with service orientation & Customer services
• Willingness to work in rotating schedules (e.g. early morning, mid-shift, night and graveyard shifts)
• Sucessful applicants must be willing to work in Fort Bonifacio, Taguig City.